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For website maintenance

Run website maintenance retainers and care plans in one place

A care plan is monthly hours plus the routine: updates, backups, checks and the odd fix. Navbatly keeps each one as a support contract with its allowance, opens the routine tickets on schedule, and gives the client a report of what was done.

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A client's October support report: 4h 30m left on their care plan with billable and no-charge time shown apart, 6 of 6 requests answered on time, and the completed work as plain-English lines with their hours.

A month of care, handled

  1. The routine opens itself

    Recurring tickets open from your templates, monthly, quarterly or yearly, assigned and with a due date.

  2. Requests come in between

    Clients send fixes and changes from their private link or by email to your ticket inbox, and each lands on your New requests list.

  3. Time counts against the plan

    Every hour counts in the month it was worked: included, billable on top, or no charge.

  4. The report goes out

    Each client gets a plain-English report of the month's work and the hours left.

Templates every new team starts with

Edit them, add your own, and schedule them on any contract.

  • Platform & dependency updates

    Back up, update the core platform, plugins and packages, check security advisories, then smoke-test.

  • Uptime, backup & security check

    Uptime and error logs, backups, SSL and domain expiry, old accounts and keys.

  • Forms, checkout & integrations test

    Every form and its emails, a test order, webhooks and syncs, third-party scripts.

  • Performance & SEO check

    Core Web Vitals on key pages, indexing errors and 404s, broken links and heavy images.

  • Domain, hosting & licence renewals

    Renewal dates for the domain, hosting and paid licences, and what the client must renew.

Beside your update tools, not instead of them

Navbatly doesn't update sites itself. Keep using whatever runs your updates and backups; Navbatly tracks the work, the hours against each care plan, and the report your client reads.

For the details of allowances, rollover and overage, see retainer hours.

Questions about care plans

What happens to unused hours?

Your choice per plan: they roll over, up to a cap if you set one, or the next month starts fresh.

And when a month runs over?

Show it, bill it, carry it into next month or write it off, set per contract.

What does the client see?

A monthly report of the work in plain English, with the hours used and left, on their private link or by email.

Put your care plans on autopilot

Create a team, add a client's plan, and schedule the routine.

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