# Run website maintenance retainers and care plans in one place

> Run website maintenance retainers and care plans: monthly hours per client, routine tickets that open themselves, and a report of what was done each month.

- Canonical page: https://navbatly.com/for/website-maintenance
- Language: en-GB
- Also in: [Русский](https://navbatly.com/ru/for/website-maintenance.md), [Oʻzbekcha](https://navbatly.com/uz/for/website-maintenance.md)
- Last reviewed: 29 October 2026
- Maintained by: Karve Digital (hello@karvedigital.com)

A care plan is monthly hours plus the routine: updates, backups, checks and the odd fix. Navbatly keeps each one as a support contract with its allowance, opens the routine tickets on schedule, and gives the client a report of what was done.

## A month of care, handled

1. **The routine opens itself.** Recurring tickets open from your templates, monthly, quarterly or yearly, assigned and with a due date.
2. **Requests come in between.** Clients send fixes and changes from their private link or by email to your ticket inbox, and each lands on your New requests list.
3. **Time counts against the plan.** Every hour counts in the month it was worked: included, billable on top, or no charge.
4. **The report goes out.** Each client gets a plain-English report of the month's work and the hours left.

## Templates every new team starts with

Edit them, add your own, and schedule them on any contract.

- **Platform & dependency updates:** Back up, update the core platform, plugins and packages, check security advisories, then smoke-test.
- **Uptime, backup & security check:** Uptime and error logs, backups, SSL and domain expiry, old accounts and keys.
- **Forms, checkout & integrations test:** Every form and its emails, a test order, webhooks and syncs, third-party scripts.
- **Performance & SEO check:** Core Web Vitals on key pages, indexing errors and 404s, broken links and heavy images.
- **Domain, hosting & licence renewals:** Renewal dates for the domain, hosting and paid licences, and what the client must renew.

## Beside your update tools, not instead of them

Navbatly doesn't update sites itself. Keep using whatever runs your updates and backups; Navbatly tracks the work, the hours against each care plan, and the report your client reads.

For the details of allowances, rollover and overage, see [retainer hours](https://navbatly.com/features/retainer-hours).

## Questions about care plans

### What happens to unused hours?

Your choice per plan: they roll over, up to a cap if you set one, or the next month starts fresh.

### And when a month runs over?

Show it, bill it, carry it into next month or write it off, set per contract.

### What does the client see?

A monthly report of the work in plain English, with the hours used and left, on their private link or by email.

## Put your care plans on autopilot

Create a team, add a client's plan, and schedule the routine. Create a team at https://navbatly.com/register, or email hello@karvedigital.com.