# A support desk for freelance web developers and designers

> A support desk for freelance web developers and designers: tickets per client, hourly time, a monthly report, a no-login client link and Client Clock.

- Canonical page: https://navbatly.com/for/freelancers
- Language: en-GB
- Also in: [Русский](https://navbatly.com/ru/for/freelancers.md), [Oʻzbekcha](https://navbatly.com/uz/for/freelancers.md)
- Last reviewed: 29 October 2026
- Maintained by: Karve Digital (hello@karvedigital.com)

Keep every client request, hour and report in one place, give each client a link instead of a login, and see at a glance who is holding up each project.

## Start with New project

One short form sets you up for a new client.

1. **Name the project and client.** Navbatly suggests a ticket key from the client's name, so their tickets read like BLM-1, BLM-2.
2. **Add who you deal with.** Their contact and email, so replies, requests and reminders reach them.
3. **Add the agreed date.** If you have one. The project's target date then moves with every day you wait on the client.
4. **Log the first request.** The project comes with an hourly contract, ready for tickets and time straight away.

## Every project at a glance

### Each project on its own page

A project's page shows how it is going, above its tickets: its status and client, the target date, the days it has waited on the client, the budget used and the pause notice.

- The target date: the agreed date moved later by each day waited on the client
- One click to everything the client still owes on it
- Whether a pause notice is due, with a draft you edit before sending

## What you get

- **[Tickets per client](https://navbatly.com/features.md):** Every request numbered per client, with replies to the client and notes to yourself in one thread.
- **[Hourly work, or a monthly plan](https://navbatly.com/features/retainer-hours.md):** Charge by the hour, or sell a support plan with a monthly allowance when a client wants one.
- **[A monthly report](https://navbatly.com/features/client-reports.md):** A plain-English summary of what you did and the hours it took, ready to send.
- **[A link instead of a login](https://navbatly.com/features/client-portal.md):** Clients send requests and files, deliver what they owe and read their report without an account, or email your ticket inbox from an address you have for them.
- **[Client Clock](https://navbatly.com/features/client-clock.md):** What you're waiting for from each client, with days waited, reminders and a pause notice when it drags on.
- **[Your AI assistant](https://navbatly.com/features/ai-assistant.md):** Log time and update tickets from Claude through Navbatly's MCP server.

## Questions from freelancers

### Do I need a team?

Navbatly calls your workspace a team. Working alone, the team is just you, and you can invite someone later.

### A client wants a monthly support plan. Can I add one?

Yes. Add a support contract with its monthly hours beside the hourly one, and new tickets can count against it.

### Will my clients have to sign up?

No. They get a private link, and that's all they need. If they'd rather email, an email to your ticket inbox from an address you have for them opens a ticket, as long as they have a contract running.

## Set up your first client in a minute

Create your team, then click New project. Create a team at https://navbatly.com/register, or email hello@karvedigital.com.